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Tuesday, January 29, 2013

10:35 AM

16 Attributes to Building Trust

I came across this chart recently reading some of the excellent posts and information on the FutureLab's web site - lots of excellent info about marketing, branding etc.  But the table below, from the Edelman Company, just blew me away.  


 If you're starting a business, just about any type of business I can think of, pay attention to these factors.  More info about Edelman's approach and their annual Trust Barometer can be found here.

Saturday, January 26, 2013

8:07 PM

Customers who buy drills don’t want quarter-inch drills, they want quarter-inch holes

Here's a round up of some things I've read recently that may help put carsharing in a larger perspective.

I'm a huge fan of The Atlantic Magazine's Atlantic Cities website - great articles about urban life, planning and transportation.  They've got another website called Quartz that recently published an article that really captures the moment in personal transportation that we're at: Is the threat of “peak car” turning makers of cars into “enablers of mobility”?

For starters, the US really has passed "peak car" - way back in 2007, long before the crash and in spite of rising population.  (Adjusting for population we hit peak car in 2005!)  We're now at the 1995 car count and falling.   The article summarizes a number of explanations.

And the article points out the auto manufacturers can't count on India and Asia to keep them afloat much longer.  China had a 12 day traffic jam and this picture of a freeway in India is a startling reminder of the lack of infrastructure there.

Another article by Micheline Maynard over at Forbes, The Secret Fear of the World Biggest Auto Companies, citing the lead article by Tomio Geron in the Feb. 11, 2013 Forbes, Air BnB and the Unstoppable Rise of the Share Economy, really nails the situation.  Geron writes:
“Getting into the share economy was the reason Avis Budget Group last month chose to pay a whopping $500 million for Zipcar, despite the fact that the pioneering rent-by-the-hour startup generated a paltry profit of $4.7 million over the past year. But Zipcar in some ways misses the larger point of what’s going on: Its fleet, as with Avis’, has been centrally owned. A more profitable model may lie in peer-to-peer car-sharing services such as RelayRides and Getaround, which mimic Hertz or Avis except that the service itself owns nothing. Their fleets, about 50,000 combined at last count, draw from the tens of millions of autos idling in America’s driveways. SideCar and Lyft slice that market finer, monetizing an empty seat by letting owners tote along fee-paying passengers on routes they may already be taking.”
So now we can see P2P as the profitable carsharing of the future (at least when the P2P companies finally start installing technology in the cars.

(Speaking of "nailing" the title of this post is from Geron's article.  Read it.)

Autonomous Cars

One final comment I'd offer is this:  I've read lots of articles predicting huge things for driverless cars over the past few years with a great deal of skepticism.  I really did not get it — yes, they might signficantly reduce accidents but come on guys, no way it could transform mobility.  It wasn't until after some conversations with folks at TRB earlier this month that I would even consider the claims being made by Chunka Mui in Fasten Your Seatbelts, Google's Driverless Cars is Worth Trillions, also in Forbes:
  1. We can reduce traffic accidents by 90%.
  2. We can reduce wasted commute time and energy by 90%.
  3. We can reduce the number of cars by 90%.
This sounds like a great city to live in, doesn't it?   Mui is quoting Google's head of development for the driverless car, Sebastian Thrun from his TED Talk.  Well worth the 4:14 min. to watch.


So, what happens when you add driverless technology to carsharing?  I'd suggest you can provide instant rentals (no reservation needed), open-ended trips (bring it back when you're done) and get increased utilization of your fleet.  And you can save on parking costs because the cars can be stashed out of sight and still be available on demand.  A carshare operator's dream and a very livable city!

And guess what?  Although Google may be getting the most publicity with its driverless cars, a number of auto manufacturers are also working on self driving technologies, including some already in the carsharing game - like Daimler and VW.  Hmmm, driverless cars + carsharing.  There could be a future there!

Am I off base?   Let me know what you think in Comments below.



Friday, January 25, 2013

2:39 PM

CS2X Challenge

Here's a challenge to carshare operators, cities and carshare supporters everywhere:

What would you need to double the number of carsharing vehicles in your fleet or city over the next 2 years?

The incentives you propose should be realistic and do-able.  Yes, we'd all like to see a carbon tax, but at least in the US, that isn't going to happen in the next few years. 

Here are some examples, that may or may not apply to your city:
  •  Exemption from rental car taxes (lowers perceived cost of service to members)
  •  Joint fare card with transit system (simplifies membership)
  •  University bans undergrads from bringing cars to campus
  •  Access to HOV/HOT lanes for carsharing vehicles 
  •  On-street parking
  • Government fleet outsourced to carsharing
  •  Integrate P2P into existing service
  •  Expand service area
Ideally, several items in your proposal would be linked together to form a package since the politicians and funding sources like packages!

You could suggest money, of course, but to do what — reduce membership costs, buy more cars?  If so, please only assume you'll get the financial incentive over 2 years of the challenge period and that you have to be able to support the vehicles at the end of the period.

Note that I specify doubling vehicles not members because vehicles are what generate the revenue. And we all know that it's easy to hold on to inactive members who aren't using the service at all.)

Limitations: until we have better data on the impacts of one way carsharing service model, I'd like to focus the discussion on round trip carsharing services only since they're the only one's that have been shown to have substantial benefits to city transportation — reduced car ownership, reduced VMT, increased use of walking, cycling and public transit.

Why this challenge?

Carsharing (of the round trip type) offers some very real benefits to cities — reduced car ownership, VMT and GHG reduction and less parking congestion.  These are benefits that they are willing to pay for from other TDM providers — carpool matching services; public bicycle systems, etc.  In addition, because many of these carshare services are nowhere close to "scale" the benefits they are currently providing are less visible to the politicians and public.  Finally, because carsharing is mostly "free" to the city, they may value it less than if they had been paying for it.

So have at it — tell us how you would double the number of carshare vehicles in your fleet or city in 2 years.  Use the Comment button below to share your ideas.  Thanks.

Monday, January 21, 2013

12:21 PM

The best thing I've read about the Avis-Zipcar Deal

Scott Le Vine, Research Associate in transport systems at Imperial College London, and Board member of CarPlus Trust in the UK, is one of the most thoughtful people about carsharing ("car clubs" in the UK) I know.

He has written the best thing I've read about the Avis - Zipcar deal - published on his Planetizen blog here.  Scott does a great job of taking a look at the big picture of carsharing and future mobility.

Well worth your time.

Friday, January 11, 2013

5:17 PM

Car2Go continues to grow, but not without some bumps in the road


As you may have figured out, I'm fascinated by Daimler's car2go service both the operational challenges and the effects these one way/on demand services might have on cities. Car2go also provides a reminder that even a big well-funded operations has some growing pains. (Honest, guys, you may think I'm picking you but I'm not.)  

So here are some things about car2go that have caught my eye recently:

Car2go Seattle home area.  The yellow areas are
parks and are marked for "stopover" only. Daimler
has not instituted a separate stopover rate in the
US as they have in some cities in Europe ( (0.19 €
per minute).  
First the good news — Seattle became the 18th car2go city (8 in North America) this month as Daimler rolled out the first 150+ or so a planned 330 Smart car fleet in the Emerald City.  I'm told the service area is similar to Portland's in size but it seems bigger, perhaps explaining the greater number of vehicles for Seattle than Portland.  

It will be particularly interesting to see the flow of cars at the high traffic destinations, such as the downtown ferry terminal.

Negotiations with the City of Seattle can't have been easy since Flexcar and Zipcar both struggled to come up with on-street parking arrangements.  But once the deal was signed, the trucks full of Smart cars headed out to Seattle, pronto!   

Way2go car2go!  Now if only users in Seattle and Portland could drive cars in Vancouver, BC without a special procedure.

Meltdown in the Frozen North — At the end of last month car2go's farthest north outpost in North America and certainly the coldest climate they have cars in — in Calgary, Alberta, Canada — was hit by a double whammy of very cold whether and wireless problems.  The very cold weather killed many Smart batteries and then problem with the wireless provider, Rogers Wireless, (perhaps related to the simcards in the Daimler's proprietary carsharing telematics.  The wireless problems were restricted primarily to a 60 square block area, but problems persisted for several days.  
Every carshare operator could spend hours telling you dead battery stories.  Nor are simcard and wireless system problems unique to car2go, although this one must have been somewhat vexxing for Daimler since they were operating in several other Canadian cities without these kind of problems.  Fortunately, it's a rare occurance - spot problems, very occasional in other cities.

The other thing this Tweet is all about is the use of social media.  In my book Car2go is an astute user of Twitter.  But once you start going down the social media path you have to be willing to take your lumps with it, too.  Either that or you will get hammered by your members and critics who will hashtag you into submission!   Car2go was out there telling its members it knew it had problems, and had to keep telling them about isolated problems for over a week.  

Bumpy Ride in London — British carsharing researcher Scott Le Vine has written an excellent opinion piece on the web site New Geography that's well worth your time.  It describes on the on-going challenges faced by Daimler in implementing car2go in London.  Le Vine is the author of several important research projects and reports on carsharing, including Car Rental 2.0: Car Club Innovations and Why They Matter and is a trustee of Carplus, the British carsharing ("car club") nonprofit advocacy group that promotes carsharing, (very successfully, I might add).

Le Vine points to the many, many local jurisdictions within "London" that control the roads (and hence parking) that has resulted in a very fragmented Home Area at launch.  He says that Daimler appeared to be willing to take its chances in order to get started in London first since they must have been aware that BMW's Drive Now already had staff in London, as well.  It's worth nothing that car2go in Ulm has some discontinuous Home Areas that members can drive between, although the separate is nothing like car2go's in London. (Knowing very little about London, my guess is that there won't be many Sutton vehicles making the trip to Islington.)

But, actually, the most important part of Le Vine's article for me, is about what we know about the possible impacts of car2go.  Basically, he says, we don't know!  But he has done some research that is at least suggetive.  Based on surveys part of his research for the Car Rental 2.0 report he estimates that the benefits of one way/on demand services is likely to be much smaller than classic round trip carsharing:
  • Roughly 4% reduction in personal car ownership
  • About a 1% decrease in car driving vehicle miles travelled (including personal cars, traditional carsharing, and drive-yourself cabs)
  • About a 1% decrease in the number of public transport journeys
These numbers are no where close to the traditional carsharing, summarized numerous places but sometimes quoted by car2go in their pitches to cities, as I have reported previously.   So, I hope cities will take heed and, for now, primarily look upon these services as increasing residents' mobility options (and a city's hipness factor) and not primarily as an environmental or traffic solution.  (Again, I'm not picking on you guys, just sayin'....)

Wednesday, January 9, 2013

5:48 PM

Early Rebranding of Zipcar? NOT!

Is Avis going rebrand Zipcar?  Highly doubtful!

But it appears a gremlin has gotten into their iPhone app and changed the logos on the pins for each vehicle on this map of Chicago when I was searching the other day, so that an A appears on the pin rather than a Z.

A as in Avis?

Not likely.  Somehow the A pins from the Avancar service in Barcelona must have been getting supplied rather than the Z pin.  (This really is Chicago - you can see State Street, Michigan Avenue and W. Congress Parkway clearly shown on the map.)

And while we're on a humorous note, did you know you can walk from a Zipcar in Chicago and get on a jet by just crossing a parking lot?  Well, you can if you believe this Google Satellite Map of the Rosemont Ave. CTA station in Chicago!   No doubt someone at Google was having some fun.

And talk about a great on-street parking location that Zipcar has - right in the middle of a left turn lane of Des Plaines River Road!



Thursday, January 3, 2013

4:59 PM

Carsharing Increases the Availability of Parking — but don't take my word for it.

Many of the articles about the Avis-Budget deal allow comments and I'm always a little surprised how many of them continue to reflect a lack of even basic awareness of carsharing after all these years.  Or maybe some people just like to pick a fight?

But every once in a while a real gem comes through.  Take this comment about the Atlantic Cities article How Avis Will Ruin Carsharing.  Here's a real live person speaking from experience that carsharing parking "has increased the availability parking spaces" in his neighborhood.  (Well, at least @bannedagain5446 has a real live Washington Post account!)  Anyway, here it is:
I know that in my neighborhood Zipcar has increased the availability of parking spaces by making it possible for many residents, myself included, to live their lives without owning a car. Zipcar allows me to go places I have to go and cannot reach by bicycle or public transit. It frees up the parking space where my car used to sit for well over 90% of each year, weathering, depreciating and hemorrhaging taxes and insurance premiums. And it saves me money and almost two hours per r/t over traditional car rental.
Given the almost insatiable demand for free parking, it's not surprising that people don't notice any difference in parking availability as carsharing membership grows in an area.  But this guy did.  

Take that skeptics!
2:51 PM

Some thoughts about the Avis - Zipcar Deal

When I wrote my year in review and thoughts about 2013 last week, I certainly didn't see this one coming!   Many thanks to those of you who sent me links to best stories about the Avis - Zipcar deal.  

Lots of digital ink is being spilled over it —far too many showing a lack of understanding about the carsharing market (perhaps because of their New York City perspective and that Manhattan is one of the least representative carsharing markets in the US, or even North America!)  But there have been a couple of excellent articles that are worth your attention and I wanted to add a few comments of my own along the way.

Felix Salmon, the always perceptive and long time Zipcar financial analyst, reports in Reuters Avis Smart Zipcar Buy, that it's a very good move for Avis.   
Meanwhile, from Avis’s point of view, it’s buying the clear leader in what is probably the future of car renting. We’re only at the beginning of a long secular decline in the number of cars owned per household: as America becomes increasingly urban, there’s much less need for households to own a car, or a second car — and it becomes much cheaper to just rent cars by the hour or the day when you need them than it is to own a car outright and just leave it parked and useless for 99% of its life.
And Autoshare's founder and CEO, Kevin McLaughlin has provided a nice overview of the implications of the Avis-Zip deal, as well, in this CBC interview.  He reminds us that while this may signify another step in carsharing going mainstream, it also is part of the larger story of a growing number of peoples' changing relationship to their car and personal transportation, in general. 

It's worth noting that when the merger happens Avis will becomes the #2 largest car rental company in the US, slightly ahead of Hertz, but still a fraction of Enterprise's fleet, according to Auto Rental News statistics.  And nobody seems to have noticed that Avis now has a window into the peer to peer carsharing space, as well, because of Zipcar's substantial investment in Wheelz.

It's a potentially good thing Zipcar and probably for carsharing industry in general. As we know, hourly car rental is good for some trips but generally the pricing is not competitive for multi-day trips.  If they play it right, they can meet their customers' "weekend peaking" problem much more seamlessly and help their car rental utilization, as well.   Felix Salmon makes the point:
The acquisition solves a number of problems with the Zipcar model. For one thing, it gives Zipcar easy access to the one thing it needs more than anything else: money. The car-rental business is at heart a financing business: you need to be able to finance the acquisition of new cars, efficiently dispose of them once they get too old and too used, and generally make profits by juggling enormous cashflows both coming in and going out. When you’re a small and risky company like Zipcar, that kind of fleet and cash management is much harder than when you’re a giant like Avis Budget.
It could be a good thing for carsharing in general.  Wired Magazine's Marcus Wohjlsen takes the optimistic view in his post Why the Zipcar-Avis Deal Means You’ll Finally Be Able to Give Up Your Car 
For many of us, achieving the dream of not owning a car would necessitate near guaranteed access when we did need one. Zipcar, or a service like it, would have to approximate the “magic rental store” described by Kevin Kelly in his essay “Better Than Owning”.
But you can get a lot more ink by pointing out all the possible screws ups.  For example, editor Chris Brown of Auto Rental News worries about Zipcar's members in his opinion piece When Alternative Goes Mainstream:
So how will that audience take to “the man” stealing one of their own? You don’t want to mess with something unique, such as Zipcar’s carefully built culture. Traditional companies have a way of screwing things up when they get into the young and the new. (Look at News Corp’s acquisition of MySpace, though MySpace was already a sinking ship anyway.) What if Avis tries to offer Zipsters points in its loyalty program or tries to sell additional liability coverage? What if the marketing turns more traditional, or worse, tries to be hip but doesn’t get it? Would the crowd abandon the room?
But, come on, Zipcar has always "corporate carsharing" and it's clear from social psychology research that their customers understand the marketing veneer of hipster alternative transportation.  For example, in The Secret Lives of Zipcar Members by Bardhi and Eckhardt reported last summer in Atlantic Monthly

WGBH in Boston chased down Zipcar co-founder, Robin Chase, who also expresses some caution:
Car sharing is not car rental and I’ve known that from the beginning, and the question is — does Avis understand that? Will they be able to maintain a cutting edge innovation and bring together a community of people who want to be co-creators and participants in a new style of consumerism? That will be the question,” Chase said.
She amplifies this comment in a longer interview with her appeared in Inc. Magazine that also includes some history of Zipcar and her other activities.

And Steven Pearlstein, posting on Wonkblog at the Washington Post, foresees potential disaster in his article How Avis Will Ruin Zipcar (I wish these headline writers would dial things down a notch?):
Oh, sure, Avis executives will say how they respect Zipcar — its culture and itsway of doing business — and promise to preserve it. But a year down the road when it comes to some decision in which they will have to forgo some cost savings or some revenue increase in order to maintain those differences, the decision will be to do it the “Avis” way. And that will be it: Zipcar as we know it will be history.
Further he speculates, I think wildly, about potential anti-trust implications of the acquisition.  Come on guys, that's nuts.   

Also in the legal department TechCrunch reports on the possibility that Avis may have UNDERPAID for Zipcar!  What will those lawyers think of next?

But GigaOm sees this as part of the inevitable march of the internet.  
If there is going to be one theme for 2013, then it is the inevitable march of technology (and the Internet) into everything we do and every aspect of our daily life. From car dashboards to rental cars – the fun is just getting started.
Now if only GigaOm would pay attention to Zipcar's endless press advisories and start spelling it "Zipcar" instead of ZipCar..."  (Just a pet peeve of mine.)

My own view is that Avis understands that the challenge they face is how structure the new relationship to implement the synergies between the carsharing and car rental without messing up Zipcar in the process.  Whether they can avoid the temptation to maximize thing for the short term that Pearlstein mentions is the challenge.

And this was probably as good an "exit strategy" for Zipcar's investors as they could hope for.  While some people think they came out okay (but without the the huge profits they once hoped for), such as Lizette Chapman in the Wall Street Journals Venture Capital Dispatch, she makes a good point about the future
Going forward, a big question in venture capital is whether any new transportation models like ride-sharing companies Zimride Inc. or on-demand car services such as Uber will thrive.
By the way, this article is an excellent quick summary of the bumpy ride carsharing VC investors have seen over the years.

I've reviewed a number of business plans for startup carsharing companies and just about all of them hypothesize a rental car company taking them over.  Zipcar did it!  (Admittedly, taking the long way.)  What hasn't been widely acknowledged in these reports, that now seems obvious to me at least, is that it's likely Zipcar's investors have been trying to find a way out for quite a while — starting with the run up to the IPO and now this.  


So now we have the big three car rental companies in the US all with substantial carsharing operations:
  • Hertz On Demand — they jumped in first, building Hertz Connect from scratch with in house technology company Eileo.  They now have vehicles in Manhattan, some college campuses, presence in a number world capitals and Flexicar in Australia. =
  • Enterprise — As I noted in my previous post in the past year "Carsharing Enterprise" has made a major transition from some college campuses and their demonstration operation in St. Louis to large operations in Philadelphia, Manhattan and a growing operation in Boston
  • Avis — Previously trying to bring their world-wide operations under one roof and experimenting with internet connected cars for unattended car rental operations at a couple locations to soon to be owner of Zipcar's North American and European operations.  
And something else that hasn't been widely reported, even in the technology press, is the rental car industry's interested in what I would call unattended car rental — meaning, an easy to install (and uninstall) telematics box in rental cars, enabling pre-screened customers to bypass the counter and go directly to the lot.  This has all sorts of implications for the rental car industry (but that's another story)  As I have noted elsewhere, it also has implications for the carsharing world - potentially further blurring the lines between carsharing and car rental.

But for now, what about the indie players in the North American carsharing world?  For now, they're doing just fine in their individual markets, thank you.

Best of luck, everyone!