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Wednesday, June 13, 2012

7:48 AM

Renault in a Twizy over Carsharing

Auto manufacturer Renault has started a new chapter in the history of carsharing with the announcement of a new carsharing service using their innovative Twizy lightweight electric vehicle.  Twizy Way will launch June 21 in the French city of Saint-Quentin-en-Yvelines about 25 miles southwest of Paris.

According to the Renault press release about 50 vehicles will be available for one-way/on demand service for 3 months with public availability starting in September.  Vehicles will not have fixed home stations but can be parked anywhere in a large area of the town (27 sq. km = about 10 square miles), similar to the parking strategy of car2go.

The Twizy is the first mass production (relatively-speaking) battery electric urban runabout.  It looks like a neighborhood electric vehicle (NEV) in the US but is not speed governed, as it would be if it were in the US, and can go as fast as 50 mph.  In Europe it is licensed as a quadricycle.

Here's good introduction to the Twizy from a British TV show.


The French have a long and glorious tradition with EV carsharing for the past 20 years - starting with the Liselec program in La Rochelle, as well as newer EV services in Autobleue in Nice and CityVu in Antibes. 

Remember Praxitele?

Presumably it is not by accident that Renault selected Saint-Quentin-en-Yvelines for their demonstration test of the concept -  since in 1997-98 it was the location for another Renault-sponsored, but  even more innovative carsharing demonstration, also using lightweight electric vehicles - Praxitele.  In this project 48 vehicles were located at 5 stations around town.  The technical sophistication of the system was  remarkably close to carsharing as we now know it.  It was research project led by the French research agency INRIA with a number of partners.

This description of the Praxitele project may sound familiar:

This new service is focused on trips and time where the demand is low and where public transport does not offer good quality service. Its utilisation is restricted to local areas from several hundred meters to several kilometres in length.

The service was opened to spontaneous customers who register with the service, and the service is not free even though the applied fares are still preferential. After a six month period of operational adjustment, the service was proposed for self service ; used with 48 cars, 14 stations, 24h/24, 7 days a week.

Praxitele may be the missing link between public mass transportation, very efficient but not very flexible, and the private automobile which offers total freedom but at a high cost for the user, and furthermore for the society. 



Here's a nice video showing the Praxitele system in operation, as well as some of the autonomous vehicle development by INRIA. 


(Sorry, I couldn't resist the temptation of this blog title! - Dave)

Saturday, June 9, 2012

9:49 AM

Membership fees - the competitive edge?


There's a story making the rounds of the blogosphere that Hertz On Demand somehow has a major competitive advantage over Zipcar because it doesn't charge any membership fee.  GigaOm said it most recently, Motley Food has repeated it and I've seen the argument in other places as well.
The argument for Hertz successfully competing with Zipcar goes like this: Hertz doesn’t require an annual membership fee (Zipcar charges $60), has no late fees (Zipcar charges $50 per hour), it allows one way rentals in some locations, and yeah, it already has a massive fleet of diverse cars.

Where does the idea come from?  Possibly, from a line item on Zipcar's SEC 10-K filing that show that "Fee Revenue" amounting 15% of total revenues.  Wow, that's huge!  


Or is it?  One doesn't have to dig very far in the filing to see that Zipcar reports that a significant part of this is because of "strong uptake in our damage waiver offering".   More power to Zipcar for developing a value added product that so many members want.  

A little background on fees

First, it's important to distinguish between Application (joining) fees and Membership fees.  In the US, most companies charge an Application fee that usually includes (by implication) the first year membership fee.  (Zipcar says it apportions the value of the Application fee over the estimated average 5 year life span of membership.)  And a quick perusal of web sites and Twitter indicates that Zipcar always has promotions going on that reduce this amount significantly and include a bunch of free driving to help the new member get acquainted.  

So, for most carsharing services it isn't until the second year that a member faces the payment of a membership fee.  By then, the company hopes that either the member sees enough value in the service that they're willing to pay the $50-$75 fee, or probably they had barely, if ever, even used a vehicle so they might not be a very valuable customer anyway.   And it's important that not all members pay the fee - only the Occasional Driving plan (Hourly) members, which is the largest pool of members.

Another fee likely included in this overall Fee Revenue number are Late Return fees to motivate members to get the back on time, or reserve an extra hour.  No company wants to make money by this method since it inevitably involves frustrated members.   Zipcar is in the middle of a lawsuit with one member about their $50 per hour fee.  But just about every carsharing company charges them, and often the issue is how strict or lenient the company is. 

It's not surprising that an up and coming competitor like Hertz needs to find some way to differentiate themselves and there's nothing like lowering the cost of membership to make a distinction.  But, eventually, they'll want to find a way to gain that revenue somewhere - either in usage rates or other charges.  And if Hertz doesn't charge a Late Return fee they must have a lot of extra cars sitting around ready for the next user of the car that's late.

What does it all mean?

One of the reasons that Zipcar can charge a Membership Fee is that they provide enough value that members are willing to pay it.  After all, in cities where they are competing with another service, Zipcar may have 100s more locations and vehicles that their competitors so they offer much greater choice for customers.  

FLASH: In fact, not only is Zipcar willing to charge a membership fee, they've just announced a test marketing in Chicago of a new $6 per month membership fee which (it appears) is charged from the month of membership approval.

There's no doubt in my mind that when Hertz On Demand or Enterprise (now that they've signaled that they're going to get into carsharing in a much bigger way by acquiring Mint Carsharing) will eventually charge a membership fee when they can. 

And it's worth noting that independent carsharing companies in North America, such as Autoshare, I-Go or City Carshare, almost always charge a membership fee, some even charge a monthly membership fee - the ultimate reminder to members.  But those "indy" carshares also have lower hourly rates than the "big guys" 

In my humble opinion, the biggest challenge to Zipcar (at least in New York City) would be if Hertz follows-through on their threat to install their access technology in all 35,000 of their vehicles.  (Actually, they would only have to wire a small percentage of 35,000 vehicles to be a threat.)  And if they did wire all 35,000 vehicles they'd be well on their way to executing a whole new hybrid car rental — car sharing business model that poses a threat to lots more than Zipcar.